Experience Descriptions

The information provided by Gift Heaven on each experience is correct at the time of print. However, the content or format of experiences may change slightly during the year. Details of each experience are available on our website. Gift Heaven reserves the right to alter specifications and prices without notice provided you are informed before purchase. The images used to illustrate experiences, particularly those that take place at more than one location, are used as an indication only. The itinerary and content at each venue may vary.

Experience Venues

Occasionally we may need to withdraw venues featured here for reasons beyond our control. If your chosen location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be at a different location or with a different experience supplier. Each venue has its own terms and conditions and your participation is conditional on your acceptance of these.

Session Lengths

Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. All itineraries are as a guide only and the running order of an event may change.

Restrictions

Certain experiences are subject to minimum or maximum requirements; e.g. age, health or weight. We will confirm with you at the time of booking if any restrictions apply to the participant. Once booked, you may be liable for charges if you have to cancel because the minimum requirements are not met. Full details are included in your gift pack and we recommend you read this carefully as soon as you receive it.

The Weather

Many Gift Heaven Experience Days are dependent on the weather and we will advise you if you need to call to check the weather before setting out. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions.

Availability

All our experiences are offered subject to availability. If you have purchased a voucher the most recent information as to the availability of an experience may be found by calling the number on your information sheet. Please book as early as possible and, in any event, at least 21 days in advance and further for peak dates such as weekends or holiday periods

Gift Heaven reserves the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.

Voucher Conditions

Where Gift Heaven acts as agents we are bound by the terms and conditions of the supplier. Once a date has been booked Gift Heaven is bound by the terms and conditions of the supplier. In the event of a customer not showing on a date booked there can be no refund. All Gift Heaven's own experience gift packs contain a voucher and a description of the day’s events which must be taken along on the day or if requested posted to the supplier prior to the event. Failure to do so may result in the holder not being able to participate on the day. Each voucher will show a voucher number which must be quoted upon redemption. The voucher expiry date will be detailed in your gift pack. They are redeemable before the expiry date subject to availability. Gift Heaven's own gift vouchers are valid for 12 months but can be extended by six months prior to the expiry date. There would be an administration fee of £20. If the cost of the experience were to increase during the period of extension the increase would be born by the voucher holder. Vouchers lost, exchanged or amended resulting in a new voucher being sent out would incur an administration charge of £10. Gift Heaven recommends that all voucher holders should try to redeem them at least 3 months prior to expiry.

Delivery

When postal delivery is selected, your personalised gift pack will be sent in plain packaging. There is no charge for delivery in the UK. Packs are normally sent by first class post on the same day when the order is placed before 2.00pm that day. Please allow two to three working days for delivery. For shipping outside UK there is a charge of £2.50

The gift pack can be sent to you, directly to the recipient, or to another address at your request. If your pack goes astray in the post we will provide a duplicate free of charge.

Special Delivery

Orders received by 12pm on a working day Monday to Friday can be dispatched the same day.

For these next working day deliveries to UK mainland addresses, our non-refundable Special delivery charges are as follows: By 1.00 pm next day £7.50

Orders placed on a Friday before 12pm will be delivered on Monday.
Orders placed on a Friday after 12pm will be delivered on Tuesday.

Christmas Delivery

1st Class Post

Last posting date for UK and the Channel Islands is Thursday 20th December

Special Delivery: Next Day

Last posting date for the UK and the Channel Islands is Saturday 22nd December

Flexibility

All vouchers are flexible and can be used to book any other experience available. This would result in a new voucher being sent out at an additional cost of £10. If your chosen experience is higher in price than the value of your original voucher, you will be required to pay the price difference. If your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. This credit can be used until the end of the calendar year following the original year of voucher purchase and is non-refundable.

Liability

Gift Heaven Ltd shall not be responsible for the safety standards of the experience, or any loss or damage suffered by you whilst participating in the experience for which the Operator shall be solely responsible.

By purchasing or redeeming a Gift Heaven experience voucher, you acknowledge that the experiences are dependent on certain factors beyond the control of Gift Heaven and agree that neither Gift Heaven nor any associated operator shall be liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control including weather related reasons, mechanical failure, location changes or otherwise. If it occurs that mechanical machinery breaks down you should expect reasonable substitutions without notice. The total liability of Gift Heaven for any claim whatsoever in connection with the Gift Heaven experience voucher or any experience shall be limited to the price paid for the experience voucher.

Complaints

We welcome any feedback as it helps to maintain our service at the highest level. If you have a problem or complaint on the day, please bring it to the attention of the venue as soon as possible on the day, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department in writing, including your voucher reference, participant and venue details, and we will be happy to take the matter up with the supplier. In order for us to do this your complaint must have been registered at the venue on the day.

Refunds

We are happy to make refunds on Gift Heaven’s own vouchers on unbooked experiences bought directly from Gift Heaven within 7 days of purchase, minus a 10% administration charge. Where the vouchers are sent directly from the supplier you are bound by the terms and conditions of that supplier. Changing a booked date, where possible, you are bound by the terms and conditions of that supplier. Refunds are always made to the person who purchased the experience, and if originally purchased by credit or debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing and you will be sent a cheque for the appropriate amount. All refunds will be made on receipt of the voucher. These terms and conditions do not affect your statutory rights as a consumer.

Private Policy

Any information voluntarily sent to Gift Heaven will remain confidential. Gift Heaven will not pass any information, such as mailing lists, to any third party.

Data Protection

Gift Heaven complies with all principles of the data protection act.